How Ridgeline handles planned and unplanned outages

We design our mining operations to be resilient, but temporary interruptions can still occur – such as power outages, infrastructure issues, equipment failures, maintenance, severe weather, or other unforeseen events. Here’s what happens to your Hashrate Contract if mining activity is affected.

During an outage or operational curtailment, mining activity may be reduced or temporarily paused. This can reduce or eliminate Gross Mining Output and Net Mining Output during the affected period. Your contract remains subject to the downtime, extension, and termination provisions in your Hashrate Contract.

Planned vs. unplanned downtime

Downtime generally falls into two categories:

• Planned downtime: Scheduled maintenance, repairs, upgrades, equipment replacements, or infrastructure improvements

• Unplanned downtime: Unexpected events such as equipment failures, power or network outages, severe weather, natural disasters, or other circumstances outside Ridgeline’s reasonable control

These categories can include both infrastructure-related issues – such as power or facility interruptions – and hardware-related issues, such as miner maintenance or replacement.

One advantage of contracting for hashrate instead of relying on a specific mining machine is flexibility. If a miner needs maintenance, repairs, or replacement, Ridgeline can shift operations to other equipment without requiring you to manage the issue yourself. This helps minimize interruptions to the mining activity associated with your contract.

Larger-scale maintenance, facility issues, or other operational events may temporarily affect the hashrate associated with one contract, a group of contracts, or the platform more broadly.

What happens to my contract during an outage?

If mining activity is interrupted:

• Your Hashrate Contract is not automatically canceled

• Mining activity associated with your contract may be reduced or temporarily paused

• Gross Mining Output and Net Mining Output may be reduced or zero during the affected period

• Ridgeline works to restore or redirect operations when conditions allow

Ridgeline does not guarantee uninterrupted mining operations or a minimum level of uptime.

How you’ll be notified

Transparency is a priority. When an interruption materially affects your contract, Ridgeline’s goal is to keep you informed through available customer communications.

Depending on the nature and duration of the event, updates may include:

• The reason for the interruption

• The contracts or operations affected

• Available information about restoration efforts or expected timing

• Confirmation when mining activity resumes

• Any applicable change to your contract end date

Some events occur without advance warning, and restoration timelines may change as Ridgeline evaluates and resolves the issue.

Is interrupted time added back to my contract?

It depends on the duration of the interruption.

If Downtime and Curtailment together prevent your contracted hashrate from being directed to mining for more than 50% of the hours in a calendar month, Ridgeline will extend your contract on a day-for-day basis for each full day of qualifying Downtime or Curtailment during that month.

For shorter interruptions that do not meet this threshold, a contract extension is not automatic. Ridgeline may still choose to extend the contract in accordance with its policies and the terms of the Hashrate Contract.

Any applicable extension and updated contract end date will be reflected in your dashboard.

What happens when service is restored?

Once mining operations resume, you generally do not need to take any action. Ridgeline handles the operational recovery for you:

• Mining activity associated with your contract resumes

• Net Mining Output begins accruing again based on actual mining activity and applicable deductions

• Any required contract extension is applied

• Your updated contract end date is reflected in your dashboard

• Payouts continue automatically based on your payout settings and applicable payout threshold

Will I lose payouts or mining output?

Bitcoin already paid to your designated wallet is not affected by a later outage.

During an interruption:

• Mining activity may be reduced or paused

• Gross Mining Output and Net Mining Output may be reduced or zero

• Payout timing may be affected if your calculated Net Mining Output does not reach the applicable payout threshold

• Any qualifying contract extension is applied according to the terms described above

Important: This article is a plain-language overview. Your signed Hashrate Contract contains the complete downtime, curtailment, extension, payout, and termination terms and control if there is any difference between this article and your agreement.